About Broad & James Auto Care & Towing
Broad & James Auto Care & Towing operates a state of the art automotive repair shop. We are a family-owned business delivering personalized service. Our quality ASE (Automotive Service Excellence) certified technicians employ today’s latest automotive technology and are equipped to handle all major and minor repairs on foreign and domestic vehicles.
Broad & James Auto Care & Towing is a certified NAPA Auto Care Center. We are able to provide the benefits of an established national entity, while maintaining the personal touch of a family-owned business. Our automotive repairs come with a national NAPA warranty. We understand that your vehicle is a major investment, that is why we care for each customer’s vehicle as if it was our own.
Broad & James Auto Care & Towing prioritizes quality service, customer satisfaction, and maintaining lasting customer relationships. Come by and visit our new state of the art automotive repair shop next to the John Glenn International Airport in Columbus, OH.
We are current members of the Whitehall Chamber of Commerce and the Ohio Chamber of Commerce. We were awarded the Geico Certificate of Excellence 2008-2017 and given the United States Auto Club Partnership Award 2010-2011. We are also proud to have been an ACE Award-Annual recipient for past fifteen years.
About NAPA Auto Care
As a NAPA Auto Care Center, we follow a strict code of ethics so customers will know up-front what to expect. As part of this code, we pledge:
- To perform high-quality diagnostic and repair service at a fair price using quality parts.
- To employ ASE-certified technicians.
- To be dedicated to customer satisfaction.
- To exercise reasonable care for the customer’s property while it is in our possession.
- To obtain prior authorization and provide a price estimate for work performed.
- To provide a system for fair settlement of customer complaints should they occur.
- To maintain the highest standards of our profession.
- To uphold the integrity of all members of the NAPA Auto Care Program.
Our National NAPA Auto Care Warranty
We currently offer the NAPA Auto Care Peace of Mind Warranty, which provides our customers with 12 months/12,000 miles of worry-free protection on qualifying parts and labor. Wherever you may travel, our nationwide warranty is honored at more than 14,000 NAPA Auto Care locations across the country.
Commitment to Excellence
From honest auto repairs to reliable towing and roadside assistance, we provide straight-forward and effective services at a fair price. Our state-of-the-art auto repair facility located right here in Columbus, OH, provides a convenient source for effective repairs that you can afford. We employ ASE certified mechanics equipped with the proper tools to perform the exact repairs you need. You’ll be pleased to learn that we complete regular maintenance on our fleet, ensuring all our trucks and equipment are clean and properly functioning. Our tow truck operators also receive ongoing training in order to keep up with the latest industry trends and the functioning of the newest equipment. In addition, our dispatch operators are trained to properly assess every situation, using logistics to accurately pinpoint your location and the right equipment to properly serve you.
No matter what services you require, Broad & James Towing offers our commitment to excellence. This entire team is made up of trained and experienced professionals who are dedicated to their careers and our customers too. Want to know how committed we are? Come see for yourself and visit us at our facility in Columbus, right next to the John Glenn International Airport.